Refund policy

Return Policy

At Sleepsy, we offer a 90-day money-back guarantee to ensure your satisfaction.

However, returns are only accepted under the conditions outlined below.

Eligibility for Returns

To be eligible for a return, your item must meet all of the following conditions:

  • The item must be defective, damaged upon arrival, or incorrect
  • The issue must be reported within 48 hours of delivery
  • The item must be unused and in its original condition and packaging
  • Proof of the issue is required (photo or video evidence)

Returns are not accepted for:

  • Change of mind
  • Personal preference
  • Incorrect expectations
  • Minor variations in color, texture, or appearance

Return Process

To request a return, contact us at:
👉 m40735435@gmail.com

Please include:

  • Your order number
  • A clear description of the issue
  • Photo or video evidence

If your request is approved, we will provide further instructions.

⚠️ Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery.

Once verified, we will:

  • Send a replacement, or
  • Issue a full refund

Exchanges

We do not offer direct exchanges.
If eligible, a replacement will be provided instead.

Refunds

If your return is approved:

  • Refunds will be issued to your original payment method
  • Processing time: 5–10 business days

Please note: your bank or payment provider may require additional time.

European Union Notice

For orders shipped to the European Union, customers may have the right to withdraw within 14 days under applicable consumer laws.

This applies only if the product is unused, unopened, and in original condition.